Thoughts turn towards Christmas – saving Customers Postage
Just 84 days to go before the big day – Christmas. My how the time flies, it hardly seems five minutes since Christmas last came and went. We still have lots to do before the end of the year and as you can imagine the period up to Christmas tends to be the busiest for us in terms of mail orders.
Hopefully, this year will be better than ever for us, we have had a lot of interest from consumer magazines wanting to feature our products and services in their Christmas gift guides. It is always nice to get some publicity, we work very hard on our customer service and this time of year is when things really begin to pay off.
One thing we have been very conscious of is the recent increases in UK postage costs. Whilst Royal Mail and the Post Office still represent excellent value for money, over the last 18 months or so there have been price increases on first class, second class and Royal Mail parcel service.
Delivery charges are based on the weight of the goods ordered. At Everything Dinosaur we don’t believe in charging excessive fees for postage and shipping. Where possible we try to subsidise delivery charges offering a discounted courier service (signed for 3-day parcel service) for deliveries to the UK mainland.
For orders totalling more than £25.00 Everything Dinosaur offers subsidised delivery:
– the Saver Rate for orders between £25.00 and £49.99 parcel service just £4.94
– the Super Saver Rate for orders over £50.00 parcel service just £6.94
Our shipping and postal charges are calculated on the Royal Mail, Parcel Force or Carrier service rates, depending on the most appropriate and cost effective service for delivery of goods. We do add a small fee onto the cost of each transaction to cover packaging, packing and handling, however, we do subsidise customer’s delivery costs by offering these additional postal options. As a business made up of teachers, parents and dinosaur experts we decided that offering short-term promotions and gimmicks wasn’t really for us. We just worked out a way of saving customers money and offered it, it was as simple as that.
Orders received by 1pm are usually despatched on the same working day. Orders placed on a Saturday/Sunday will be despatched on the next working day. To assist with the rapid turnaround of orders; we pack and despatch orders on Saturday mornings. Delivery times given are estimates only and cannot be guaranteed, but we really do try to turn around orders quickly. In the event, that ordered items are out of stock, a member of staff will always contact customers to confirm a delivery date.
For deliveries within the UK, customers can choose which carrier service they would like to use – First Class, Second Class, Standard Parcels service or a discounted Courier service (signed for parcel service). To help save customers postage; Everything Dinosaur has introduced two additional UK postage rates. For orders between £25.00 and £49.99 a subsidised postal service – the Everything Dinosaur Saver Rate; charging just £4.94 for delivery. For orders over £50.00 Everything Dinosaur offers a further subsidised postal service – the Super Saver Rate; charging just £6.94 for delivery.
The Everything Dinosaur Saver Rate and the Super Saver Rate are available for UK retail deliveries only, our aim is to deliver within 3-5 working days. The maximum weight of parcel for this service is 20KGs.
Subsidised Courier service (signed for 3-day parcel service) covers mainland UK and southern Scotland only, for any other UK areas please contact Everything Dinosaur for advice:
Our delivery terms here: Delivery Terms
Everything Dinosaur contacts page: Email Everything Dinosaur