Three new Postal Services to help reduce UK Delivery Charges

At Everything Dinosaur we constantly try to improve our customer service, we are fortunate to receive a lot of very favourable feedback from our customers but we have been aware of rising UK postal charges.  Over the last 18 months there have been three separate price increases from Royal Mail and a change in the pricing structure to pricing parcels on size as well as weight.   The Royal Mail and the Post Office (we have fantastic help and support from our local Post Offices and their staff), still represent good value but we wanted to help customers further and provide more choice when it comes to UK delivery options.

At Everything Dinosaur we don’t believe in charging excessive fees for postage and shipping.  The team come from a variety of backgrounds be they parents, teachers or palaeontologists, looking on-line there are a number of companies that offer special monthly promotions on postage and other delivery gimmicks.  We started a project back in the spring to review delivery options and to see if we could find a better way to support our customers.

Special offers and such like, we felt, were not really for us.  One minute they are there and the next gone.  We wanted to offer genuine discounts and support.  A lot of different pricing models and ideas were tested, Sue as the financial brains behind the company was given the final say so, after all there would be little point in offering a fantastically quick and heavily discounted delivery service if we were no longer in business to provide it!

As well as offering Airmail, Surface Mail and Parcel Force services to our international customers we have increased the choices customers have for UK deliveries.

At the moment, UK deliveries can be sent by First Class, Second Class, or Standard Parcel Service.  Where possible we have tried to subsidise delivery charges offering a discounted courier service (signed for 3-day parcel service) for deliveries to the UK mainland.  This service can delivery parcels in about three days and requires a signature for receipt of the delivery.  This is operated via a courier company and provides an additional option for customers who might request larger items being delivered to a work address or school for example.

Courier service (for UK mainland and southern Scotland) is priced at just £7.99

New Saver Rates and Super Saver Rates Introduced

In addition, we have introduced two new subsidised UK postal options for orders totalling more than £25.00.

The Saver Rate and the Super Saver Rate (not the most catchy of names we have to admit but these are the best that we could come up with – not bad for teachers, parents and palaeontologists).

These two new services will work like this; our postal charges are based on Royal Mail, Parcel Force or Carrier service rates, depending on the most appropriate and cost effective service.  All the postage options available to customers are displayed by our clever computer systems when placing an order.  Simply tick the box for the service that you require.  As well as having all the existing options, UK deliveries will be able to take advantage of these discounted postal services.

– the Saver Rate for orders between £25.00 and £49.99 delivery charge is just £4.94

– the Super Saver Rate for orders over £50.00 delivery charge is just £6.94

We continue to work very hard to ensure goods are despatched efficiently and promptly, this is Everything Dinosaur customer service.  We still check by hand all mailing addresses and orders received by 1pm are usually despatched on the same working day. Orders placed on a Saturday/Sunday will be despatched on the next working day. To assist with the rapid turnaround of orders; we pack and despatch orders on Saturday mornings.  Delivery times given are estimates only and cannot be guaranteed but we do try our best. In the event, that ordered items are out of stock, a member of staff will contact you to confirm a delivery date.

We think these new services represent genuine discounts and will help safeguard customers from rising postal prices.  Naturally, we will continue to review our pricing policies and monitor the situation but rest assured we will always strive to improve our customer service.

Links to Everything Dinosaur website: Everything Dinosaur

UK Deliveries – Further Details
For deliveries within the UK, customers can choose which carrier service they would like to use – First Class, Second Class, Standard Parcels service or a discounted Courier service (signed for parcel service).  To help save customers postage; Everything Dinosaur has introduced two additional UK postage rates.  For orders between £25.00 and £49.99 a subsidised postal service – the Everything Dinosaur Saver Rate; charging just £4.94 for delivery.  For orders over £50.00 Everything Dinosaur offers a further subsidised postal service – the Super Saver Rate; charging just £6.94 for delivery.

The Everything Dinosaur Saver Rate and the Super Saver Rate are available for UK retail deliveries only, our aim is to deliver within 3-5 working days.  The maximum weight of parcel for this service is 20KGs.

Subsidised Courier service (signed for 3-day parcel service) covers mainland UK and southern Scotland only, for any other UK areas please contact Everything Dinosaur for advice:

E-mail: Email Everything Dinosaur

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