Category: Press Releases

New from Papo for 2015

Two New Prehistoric Animal Models for Dinosaur Fans from Papo

The wait is over, Everything Dinosaur can now reveal the two new additions to the Papo range of prehistoric animal models for 2015.  Papo will be bringing out a model of a Cretaceous Pterosaur (Tupuxuara) and a replica of a young Apatosaurus and very splendid they both look.

The Pterosaur Replica Tupuxuara

Available in spring 2015.

Available in spring 2015.

Picture Credit: Papo

A member of the Thalassodromidae family of Pterosaurs, these flamboyant crested flying reptiles, with their oversized skulls and toothless beaks would have made a spectacular sight as they soared over the skies of Cretaceous Brazil.  No one is really sure what these creatures ate, some species of Tupuxuara had wingspans in excess of five metres.  It has been suggested that these Pterosaurs were fish-eaters (piscivores), whilst other scientists have proposed that these were the “Toucans of the Pterosauria”, suggesting that they guzzled fruit (frugivores).

The model measures around five centimetres high, is about seven centimetres in length and with its folded wings, this particular Tupuxuara is around seven centimetres wide.

The second model being launched by Papo is a much larger specimen, although not as big as it could have been.  The French figure and model manufacturer will be introducing a young Apatosaurus to its dinosaur model range (Les Dinosaures).

The Young Apatosaurus from Papo

Available in the early spring of 2015

Available in the early spring of 2015

Picture Credit: Papo

We hope this new replica works well with the existing Allosaurus and the Stegosaurus models.  It seems that Morrison Formation dinosaurs are being well represented in the Papo model series at the moment.

To view Everything Dinosaur’s range of Papo prehistoric animal models: Papo Dinosaurs and Prehistoric Animals

Team members at Everything Dinosaur will be meeting up with Papo in the New Year, we intend to take some more photographs and when we do, we shall post them up.  Both these replicas are going to be made in the early part of next year.  Everything Dinosaur expects to have stocks by early March, perhaps a little earlier.  We shall keep you posted…

Confused over Centrosaurines (Especially from Montana)

Einiosaurus and Achelousaurus

Everything Dinosaur received an urgent phone call this morning from a mum who had been finally told by her dinosaur mad little boy what Father Christmas should get him.  He requested an Einiosaurus. Sadly, despite the very many colourful models of horned dinosaurs made by the likes of Collecta and stocked by Everything Dinosaur, we did not have a replica of this Late Cretaceous Centrosaurine to hand.  However, thanks to our knowledge of the Ceratopsidae, we were able to recommend a suitable substitute, so step forward an Achelousaurus replica to save the day.

Stepping into the Breach the Centrosaurine Achelousaurus

Horned Dinosaur Model

Horned Dinosaur Model

Picture Credit: Everything Dinosaur

Fossils of Achelousaurus and Einiosaurus have both been found in Montana, from the same geological formation in fact (Upper Two Medicine Formation).  We used some notes that we had on the original 1995 research along with a few references from the excellent “New Perspectives on Horned Dinosaurs” and we were able to produce a special data sheet for the young palaeontologist all about these two Centrosaurine dinosaurs.  The Collecta Achelousaurus dinosaur model makes a very appropriate substitute for an Einiosaurus.

To view Everything Dinosaur’s range of Collecta prehistoric animal models: Collecta Prehistoric Animal Models

Explaining All About Two Closely Related Dinosaurs

Helping one young dinosaur fan (and his mum)!

Helping one young dinosaur fan (and his mum)!

Picture Credit: Everything Dinosaur (from Gregory S. Paul)

Another little problem solved.

Feedback from Everything Dinosaur Customers

Our Customer Service Gets Praised

Team members at Everything Dinosaur have been very busy preparing, checking, packing and despatching orders for customers and we are all working really hard at the moment.  We still have all our commitments to our social media sites and this blog to keep up too.  In addition, we have been contacting those customers who sent us Christmas cards and drawings of prehistoric animals with a seasonal theme.  These items are helping to brighten up our extremely busy warehouse.

We are just about managing to keep up with all our correspondence, but the priority is, of course, to support our customers and to ensure that orders are sent out as quickly as we can.

So, what to blog about today?  As suggested by “Tyrannosaurus Sue”, why don’t we post up some of the comments we have received in the last 24 hours or so from customers who have emailed us?  After all, we are very proud of our customer service.

Everything Dinosaur – Praised by Customers

Everything Dinosaur Logo

Everything Dinosaur Logo

Picture Credit: Everything Dinosaur

These are all genuine comments emailed to Everything Dinosaur from customers:

“Thank you for being so prompt – there will be one very, very happy 4 year old on Christmas morning!!!”
“Thank you, it [the order] came at lunchtime.”
“Thanks Everything Dinosaur, for your reassuring advice re: delivery and immediate response confirming my order.”
“A huge thank you for your help yesterday! The dinosaurs arrived before 9am this morning! The fact sheets are great too. Will be sure to recommend you to all Leo’s dinosaur mad friends!”
“Thank you for your help. I’m sure these extra resources will come in very handy over the holidays.”
“Many thanks.”
“Thank you for your kind assistance.”
“Parcel just arrived – many thanks.”
“Thanks Everything Dinosaur, that’s really kind of you! Fantastic service!”
We shall continue to work as hard as we can.  Our customers know that we are a reliable supplier of dinosaur toys and models.   Looking on the bright side we can take a holiday on the 25th!

Everything Dinosaur and On Line Shopping

Preparation and Careful Planning – Key to Keeping Customers Happy

With all the adverse publicity that some on line retailers and courier companies have been receiving lately, we thought it appropriate to add our comments to the on-going debate.  One of the biggest concerns on line shoppers have at this time of year is whether or not their parcel is going to arrive in time.  After all, nobody wants to let their loved ones down.  We at Everything Dinosaur, have tried to follow the story as it develops.  The huge spike in on line sales generated by the “Black Friday” concept, which was then immediately followed by “Cyber Monday”, the growth in the amount of parcels that have to be handled by couriers and the postal network and so on.  To be perfectly honest, we have not followed this story as closely as we should have perhaps, our excuse for this is simple.  Our priority at this time of year, is to pack and despatch customer’s orders as quickly as we can.  We have been busy focusing on the needs of our customers, getting emails out to customers to assure them that we have received their order, preparing and checking orders and then despatching parcels.

For us, this is the same priority that we have every day.  The Christmas period is no exception.  We sell dinosaurs and prehistoric animals and a great deal of our business is all about ensuring that birthday gifts arrive when they are supposed to, that mums and dads (and grandparents for that matter), organising a dinosaur themed birthday party or some other prehistoric animal themed event are not put under any unnecessary stress as they prepare for it.  This is what we do and we have organised ourselves to ensure that customers come first and that we have enough resources in place, not just in the weeks before Christmas but throughout the year to ensure that we offer a very proficient service.

Many on line retailers have complained that “unprecedented demand” has led to delays.  Courier companies such as Yodel have had to stop collections as it struggles to reduce the backlog of orders.

In a statement sent to clients of Yodel, the company’s executive chairman, Dick Stead said that “Black Friday” and “Cyber Monday” had exceeded all analysts’ expectations and in many cases orders for UK retailers were double the previous record level set last year.  That may be all very well, and we sincerely hope that companies like Yodel can resolve their problems, but what we find perplexing, is that it is the retailers themselves who have caused the spike with all the hyperbole surrounding their so called “Black Friday” special offers.

Putting Together Plans to Help our Customers

For us, retail is simple, we offer great value all year round.  We try to price our goods and services as competitively as we can and we began planning for Christmas sales back in the summer.  It just seems common sense to anticipate high demand in the run up to Christmas and to put together a plan to ensure that the increased volume of orders can be handled.

As a team we took some simple, practical steps:

  • All non essential meetings with suppliers, contractors and other support teams were postponed from November onwards.  Things could be handled over the phone or via email, but face to face meetings taking us away from the “coal face” were suspended.
  • We initiated a plan for Saturday collections, so that orders did not pile up over the weekends which could have led to delays on Monday and Tuesday the following week.
  • We all work long hours anyway, but we increased the time available for managing customer emails, handling enquiries, responding to queries so that there was more time available each day to deal with the increased flow.
  • Packing of parcels became a seven-day operation with preparing and checking of parcels taking place each day.  In this way, we could ensure that no backlog was built up and that we could handle increased volumes.
  • Less important areas of the business were temporarily suspended so that more time and resources could be dedicated to managing orders.
  • We had been in touch with Royal Mail and our couriers to ensure that they were aware of our needs in plenty of time and that we had enough materials available such as mail bags, labels, posting ties, parcel trays and so forth to cope with the likely higher volumes.
  • Steps were taken to ensure personnel are available to handle the increased number of phone calls that were likely to occur over the run up to Christmas.

It is hard work, but over the years we have seen our business grow and in order to continue to flourish, we have to make sure that our customers get the support that they deserve.  We ask ourselves a very simple question “If we were the customer, how would we like to be treated?”

Of course, there are things that you can do if you are purchasing on line  to help ensure that your parcels arrive on time.

How to Help an On Line Retailer

  • When placing an order, do check that you have provided the correct delivery address and where appropriate the correct postcode.
  • Provide an email address so that you can be contacted, check that the email address is correct so that speedy communication between you and the retailer can be established.
  • Think about delivery, can the parcel be left with a neighbour or in a safe place if you are out?  Everything Dinosaur provides a message box during the check out process which enables customers to provide additional information.
  • If you have concerns about a delivery or if you simply want advice, telephone the company or send an email.  How efficiently the email or phone call is handled can often provide you with information about the supplier.
  • When purchasing clothing or other items that require size measurements, do check that you are ordering the right size in the first place, if items have to be re-sent this could lead to parcels arriving later than originally planned.
  • Look at and review the last recommended posting dates as published by Royal Mail and other parcel handling companies.  Everything Dinosaur publishes this information on this blog and elsewhere on its social media platforms – to view the Royal Mail information: Last Recommended Posting Dates for Christmas 2014
  • Choose the appropriate postal option, for example, opt for First Class over Second Class post as you get nearer towards Christmas.
  • Last but not least – try to order early for Christmas don’t be like some retailers, get organised early and this will make a big difference, much less worry for one thing.

Of course at Everything Dinosaur, we can only do some much, once a parcel has been despatched we are reliant upon the mail network and couriers to do their bit.  Parcels do get delayed from time to time.  Parcels do go astray, however, our customers can at least be assured that we have done everything we can to pack and despatch their order as quickly as possible.

Whilst writing this post, I was asked to stop for a few minutes so that I could check over some orders with a colleague, happy to do so.  The priority is to pack and despatch.  In addition, I was called to the telephone to help a caller place an order for a Woolly Mammoth soft toy for her daughter – all sorted.  The incoming emails have been checked every few minutes and a “bounce back” from a customer was responded to.  We emailed this morning to confirm safe receipt of a telephone order, but the email did not work.  However, one swift telephone call to the customer later, all is sorted, correct email address provided, delivery address checked and the parcel is already prepared for packing.

On Its Way – Woolly Mammoth Ordered and Ready for Despatch

A Woolly Mammoth on its way to an Everything Dinosaur customer.

A Woolly Mammoth on its way to an Everything Dinosaur customer.

Picture Credit: Everything Dinosaur

Our team will be in the office right up to Christmas day, it is our intention to keep up with the orders and to ensure that all our customers have a Happy Christmas… at least in terms of their dealings with Everything Dinosaur.

Last Recommended Posting Dates (Airmail to Canada and Poland)

Tuesday 9th Last Recommended Posting Dates (Airmail to Canada and Poland

Christmas orders are in full swing at Everything Dinosaur and our team members are busy preparing, packing and despatching customer orders as fast as they can.  Today, Tuesday 9th December, is the last recommended posting date (Royal Mail) for airmail parcels, now called International Standard to be sent to Poland and Canada.  Orders placed after today, for delivery into Poland or Canada may not arrive in time for Christmas.

Last Recommended Posting Dates Christmas 2014 (Royal Mail)

Helpful table about Christmas posting dates.

Helpful table about Christmas posting dates.

Table Credit: Everything Dinosaur/Royal Mail

Parcel services are expected to be stretched as once again, on line retail sales are likely to set new records.  Everything Dinosaur is doing all it can to ensure parcels are packed and sent out as quickly as possible.  Although we would ask all customers to purchase as early as possible to avoid any potential disappointment as a result of a parcel not arriving in time for the big day.

A spokesperson for the company stated:

“We are doing all we can to ensure a rapid despatch of orders for our customers.  We have implemented Saturday morning packing and Saturday collections to speed up deliveries and our team members are working extra long hours to ensure we are on top of orders.”

The many Christmas cards received have been put up in the warehouse to keep everyone happy and cheerful at this very busy time of year.  Not quite got round to putting tinsel on the T. rex yet though.

Last Recommended Posting Dates (Christmas 2014)

Last Recommended Posting Dates for Christmas (2014)

Today is Monday the 1st December, also known as “cyber Monday”, the day forecast to be the busiest for on line sales. Everything Dinosaur team members have been in nice and early and they are busy organising customer’s orders.  The staff will do all they can to assist customers and here is a list of helpful hints and tips about posting parcels during the Christmas period.  We have also published the last posting date guidelines (Royal Mail).  Please note, these last posting dates are for guidance only, we recommend posting as early as possible to avoid any potential disappointment at Christmas.

In this way, Everything Dinosaur is doing what it can to ensure our customers have a happy Christmas.

Last Recommended Safe Posting Dates for Christmas 2014

Helpful table about Christmas posting dates.

Helpful table about Christmas posting dates.

Table Credit: Everything Dinosaur/Royal Mail

For example, the last recommended posting date for international standard parcels (formerly airmail to the USA, is Friday 12th December).

Additional Helpful Hints from Everything Dinosaur

1).  Remember to include the house number or house name with the delivery address information.

2).  Check postcode/zip code details carefully.

3).  Before pressing the “submit” button to send an order to Everything Dinosaur, check the delivery address one last time.

4). Remember, with PayPal and our own website’s ordering process customers can write a message to us in the order message box.  You can write in confirmation of delivery address or any specific, relevant information required to help ensure a rapid delivery.

5).  If you want to specify a different delivery address to your billing address, our website allows you to do this easily and without fuss.

6).  If you want to send an item to your work address, please ensure that you include the company name in the delivery address information.

7).  If you think it will help, you can always specify a neighbour’s address where the parcel can be delivered to if you will be out at work when the delivery is likely to occur.

If you have a query about Christmas deliveries, or indeed any aspect of Everything Dinosaur’s delivery service please feel free to contact us: Email Everything Dinosaur

To view the Everything Dinosaur website: Dinosaur Toys and Games

Happy Christmas shopping and remember, Everything Dinosaur’s team members will be on hand to help and assist you.

Putting the “King” into the Tyrant Lizard

The Rebor KING T-REX  - An Appropriate Name

Everything Dinosaur team members are eagerly expecting the arrival of their shipment of Rebor 1:35 scale Tyrannosaurus rex replicas.  The shipment is expected very shortly and in the meantime, staff have been busy making sure that everyone who emailed asking for a model to be reserved has been added to our reservations list.

One of the things we have noticed about Rebor is that they tend to assign a moniker or nick-name to their sculpts.  For example, the rather wonderful model of Yutyrannus huali was nick-named Y-REX.  This term does not have any significance from a palaeontological perspective, after all Yutyrannus, from northern China, lived more than fifty-five million years before the more famous North American tyrannosaurid – Tyrannosaurus rex.  Ironically there is a body of evidence to suggest that Late Cretaceous predators such as the members of the Tyrannosauridae that roamed the landmass of Laramidia on the western side of the that shallow sea that divided the continent (Western Interior Seaway), were actually descended from Tyrannosaurs that migrated from Asia.

Imagine that, the most famous dinosaur from the United States and the pride of so many North American museum collections being descended from Chinese immigrants.

The T. rex is going to be the second replica released in the Rebor model series.  It too, is modelled in 1:35 scale, but since Tyrannosaurus rex was larger than Yutyrannus, the replica is considerably bigger.  This rather stylish photograph sent to us by our chums at Rebor illustrates this point nicely.

Comparing the T-REX with the Y-REX Rebor Replicas

Comparing the two 1:35 scale models together.

Comparing the two 1:35 scale models together.

Picture Credit: Rebor

 The Rebor Tyrannosaurus rex will have the nick-name KING T-REX.  Rebor states that by adopting this tactic, the products can develop personalities and it is the company’s intention to roll out such nick-names across their entire range.  Such titles do have other benefits.  For example, lots of parents and grandparents contact us and they struggle to pronounce many of the names of the prehistoric animals that they are trying to acquire for their children or grandchildren.  An easy to remember (and pronounce) name will certainly prove a boon to those folks who are perhaps not as well acquainted with the tongue twisting names of certain Dinosauria that young dinosaur fans revel in being able to pronounce correctly.

To view Everything Dinosaur’s range of Rebor replicas:  Rebor Prehistoric Animal Replicas

Providing regal status for the Rebor Tyrannosaurus rex replica is also appropriate as the binomial scientific name of this Theropod translates as “King of the Tyrant Lizards”.  However, this was not the first name used to describe what is now known to be T. rex  fossil material.  The first Tyrannosaurus rex bones put on the record were a pair of damaged cervical vertebrae (neck bones), one of which has been subsequently lost.  Edward Drinker Cope, noting the extensive honey-combed internal structure of these bones assigned the name Manospondylus gigas which means “giant air-filled vertebrae”, not the sort of name to inspire a generation of dinosaur fans.  This iconic “King of the Tyrant Lizards”, perhaps the most famous organism known from the fossil record, was also very nearly called Dynamosaurus (D. imperiosus), this translates to “Imperial Power Lizard”, at least the regal theme would have been retained.

To read more about the naming of this dinosaur: Tyrannosaurus rex – What’s in a Name?

Within natural history museum collections, the Tyrannosaur material can attain a special status.  These are the fossils that are requested to be photographed or used in video footage to support a news article.  Having Tyrannosaur material is often looked at as being a badge of honour for the museum, whilst in all honesty, other less high profile fossil material within the collection may have far greater significance in terms of importance to research.  As arguably, the most iconic of all the dinosaurs, after all T. rex has come out as number one in every single survey conducted by Everything Dinosaur with regards to prehistoric animal popularity, certain more complete specimens have acquired a degree of nobility in the minds of museum directors and administrators.

The 1:35 Scale Replica of the Rebor Tyrannosaurus rex

Beautiful 1:35 scale dinosaur model.

Beautiful 1:35 scale dinosaur model.

These “aristocratic” dinosaur fossils have become even more special and important in the minds of the general public as it is these fossil specimens that are the the subject of documentaries and television programmes.

As for the question of a “King T. rex“, as in the biggest specimen found to date, or even a new species to distinguish between the different T. rex morphologies known.  That is quite hard to answer.  ”Sue” at the Field Museum in Chicago is regarded as the largest, she (believed to represent a female), is also one of the best preserved and the most complete.  But is this the largest Tyrannosaurus rex that ever lived?  Probably not, Tyrannosaurs seem to have grown differently to mammals, for as long as they lived they got a little bigger year on year.  It is likely that somewhere in the Badlands of Montana or South Dakota there is a fossil of an even bigger T. rex waiting to be discovered.

That’s the joy of palaeontology, you just never know.

So we look forward to welcoming the Rebor KING T-REX to our inventory, a very noble replica of a Tyrannosaurus rex.

To contact Everything Dinosaur so that you can reserve a Rebor T. rex replica: Email Everything Dinosaur

Everything Dinosaur Stocks Rebor King T. rex Replica

Rebor 1:35 scale Replica of Tyrannosaurus rex Heading for Everything Dinosaur

First it was the Jurassic World trailer (officially released by Universal Pictures last night), now even more exciting prehistoric animal related news for fans of top quality dinosaur replicas.  Everything Dinosaur will be stocking the Rebor 1:35 scale Tyrannosaurus rex replica.  We are expecting to get our first shipments sometime before 10th of December*.

Coming Soon – Rebor 1:35 Scale Replica of T. rex

A beautiful model of Tyrannosaurus rex.

A beautiful model of Tyrannosaurus rex.

This is the second model to be released by Rebor, the first being the very popular Yutyrannus huali (beautiful feathered tyrant).  This too, is a very beautiful figure, with lots of amazing detail and once again Rebor have been careful to get lots of anatomical details correct with one or two distinguishing flourishes of their own – hence the row of scutes running along the back to the base of the tail.

Highly Detailed Tyrannosaurus rex Dinosaur Model

Replica has articulated lower jaw.

Replica has articulated lower jaw.

Here’s the really important information, Everything Dinosaur are model collectors too, we don’t believe that our customers should have to pre-order.  After all, this model has not even started shipping out of the factory yet, so we don’t think it is fair to ask customers to pay for something when it is not in our warehouse.

So, to register your interest, simply email Everything Dinosaur: Contact Us and we will reserve a model for you and there’s no obligation to purchase.  When stock arrives one of our team members will email you in person, confirm the price of this new, highly collectible replica and then offer you the opportunity to buy.

That’s it, no hassle, no pre-ordering, no worries.

It’s as easy as 1,2,3:

  1. Express your interest by emailing Everything Dinosaur: Email us about the Rebor T. rex replica
  2. Everything Dinosaur reserves a replica for you
  3. When stock arrives we email you to confirm the item is available and there is one reserved for you (with no obligation)

Rebor 1:35 Scale Replica Tyrannosaurus rex is Heading This Way

Nicknamed King T. rex!

Nicknamed King T. rex!

This particular replica has been named “King T. rex), an appropriate moniker for the “King of the Tyrant Lizards”.

Our dedicated team members will do all they can to reserve a replica for you, but we warned, we think these dinosaurs are going to sell out quicker than tickets to a “Jurassic World” premier.

December 10th* the stock is expected on all around this date (estimated delivery into warehouse), however, please be aware that at this time of year, shipping dates can change and this can affect the expected delivery date of goods into the Everything Dinosaur warehouse.  Such delays do happen, we at Everything Dinosaur think it’s another reason for not having to pre-order an item.

Please note, Everything Dinosaur will do all it can to reserve a model and keep dinosaur fans and model collectors updated on stocks and availability, but we can’t hold products for months and months – please try to be fair to us.  Rest assured, as our thousands of customers already know, we are an honest company and replica collectors ourselves and we will do all we can to assist you.

Super Detail on the Rebor T. rex Dinosaur Replica

A "must have" for serious dinosaur model collectors.

A “must have” for serious dinosaur model collectors.

To view the Rebor range of dinosaur models: The Rebor range (one model at the moment Y-REX)

Happy collecting!

Wonderful Dinosaur Illustrations from India

Young Fans Send in their Dinosaur Drawings to Everything Dinosaur

It is always a pleasure to receive drawings of prehistoric animals from fans of dinosaurs.  We get lots and lots sent into our offices from all over the world.  We are always pleased to receive these illustrations and it amazes us how diverse the drawings are.  Dinosaurs dominate, but we get pictures of Ichthyosaurs, Pterosaurs as well as artwork depicting scenes from the Palaeozoic as well as the Mesozoic.  In addition, our post bags and emails also contain drawings of prehistoric mammals, Woolly Mammoths and Sabre-Toothed Cats being particularly popular.

Here are some examples sent in to Everything Dinosaur from India.

A Drawing of the Fearsome Carnivore Giganotosaurus

A colourful dinosaur drawing from India.

A colourful dinosaur drawing from India.

Picture Credit: M. V. Eashwar

The illustrator has correctly stated that the name Giganotosaurus means “giant southern lizard”.  We have printed out this artwork and pinned it onto one of our warehouse walls, so that everyone in the company can see when they are in the warehouse looking for dinosaur toys and games.

A Rearing Sauropod Defends Itself from Attack

A rearing Sauropod.

A rearing Sauropod.

Picture Credit: M. V. Eashwar

Another interesting drawing, one depicting a fight between two dinosaurs.  The green, long-necked dinosaur reminds us of the “Rearing Diplodocus” model in the Collecta not-to-scale model range.

The Collecta Rearing Diplodocus Dinosaur Model

Model was introduced in 2013.

Model was introduced in 2013.

Picture Credit: Everything Dinosaur

We really enjoy viewing all the wonderful prehistoric animal drawings that get sent into our offices, the one below shows an illustration of the huge, fish-eating dinosaur known as Spinosaurus, (thanks for this Shivesh).

A Drawing of the Mighty Spinosaurus

A fantastic drawing Shivesh!

A fantastic drawing Shivesh!

Picture Credit: Shivesh

When it comes to the dinosaurs, we tend to get a lot of pictures showing carnivorous dinosaurs, including the likes of Allosaurus and Tyrannosaurus rex.  We have posted up a wonderful drawing of a meat-eating dinosaur, this time coloured predominately sky blue.

Dinosaur Drawings in November (Dinovember)

Fearsome Theropod dinosaur.

Fearsome Theropod dinosaur.

Picture Credit: M. V. Eashwar

The dinosaur in the picture above seems to be on the prowl, perhaps it is stalking potential prey.  We at Everything Dinosaur really enjoy seeing all these wonderful prehistoric animal illustrations.  Our thanks to all the budding, young (and not so young), palaeoartists that take the time and trouble to send them into us.

Thanks.

Facebook and Facebook “Likes”

Getting “Likes” on Facebook

Since Everything Dinosaur joined Facebook in the last few days of September 2010, we have slowly and surely built up our Facebook fans and “likes”.  Today, we have 1,429 likes and we feel that every single one of them has been earned.  We try very hard to give our customers and fans the very best customer service that we can.  We are passionate about palaeontology and we really care about the products and services that we offer.  We have noticed recently that a couple of Facebook pages that we ourselves have been following have suddenly seen their number of “likes” shoot up, not by a few dozen over the course of several days, but by tens of thousands in one case.  We suspect that these “likes” are not entirely genuine, that they have been purchased from a “like farm” or some such other company.

Everything Dinosaur’s Facebook Header

Everything Dinosaur on Facebook.

Everything Dinosaur on Facebook.

Picture Credit: Everything Dinosaur

Whilst reviewing the spam comments picked up on our schools website, we noticed the following comment, clearly an advertisement from one such “like farm” or a company selling similar services.  We have not included the web address of the firm concerned but this is what the comment said:

“Here is the scenario, you tell people to visit your Facebook page and when they get there they see something like ten likes.  This is tantamount to walking in to an empty restaurant at lunch hour!  Kind of makes you nervous doesn’t it?  This does not have to be the case.  Now you can buy 100 percent safe and REAL likes and followers for facebook, instagram, twitter and youtube.  These are not fake bot-generated likes.  They are from real and active users.  This means you will not only boost your appearance but you will also benefit from engagement and potential sales not to mention that a more active social profile will also rank you better with Google.  It is a win-win situation.  Check out xxxxx for more details – I know you will be glad you did!”

Facebook “likes” Should be Earned not Purchased

At Everything Dinosaur, we believe that “likes” or any other endorsements have to be earned.  There are no short-cuts to building a genuine two-way relationship with customers and we think most customers can see through such dubious marketing activities.  It is highly unlikely that the Facebook page visited just a couple of days ago has suddenly generated thousands of Facebook “likes” with hundreds of people talking about them, rather than the few dozen or so earlier in the week.

We believe customer service is the key to getting "likes".

We believe customer service is the key to getting “likes”.

We have asked a couple of customers who we have been in touch with today to give us a “like” on our Facebook page if they liked our customer service.  One of these was the lady who telephoned us to say her parcel had not arrived, within a few minutes, we had checked on when the order had been despatched and emailed her with some useful information to help find the missing dinosaurs.  As the order had been sent to a company, we suggested that the intended recipient should check with the reception desk/mail room to see if the parcel had been put somewhere.  Sure enough, an enquiry at the mail room led to the safe recovery of the dinosaurs.

This customer emailed us to confirm that everything was fine and dandy.  The customer said:

“Just to let you know that the parcel was indeed at the office, the post room managed to lose it but it has now been found so no small dinosaurs are AWOL in central London :-)  Thank you very much for your assistance, I have been very impressed with the customer service.”

Feel free to visit Everything Dinosaur on Facebook: Our Facebook Page have a look round, add a comment or two if you wish and if you think we are worth it, please give our Facebook page a “like”.

The second person we asked to give a “like” to the Everything Dinosaur Facebook page today, was the lady who telephoned before placing an order to check when she might receive a dinosaur themed dressing up costume, should she place an order with us this morning.  She needed the costume for Tuesday and did not want to order the item, if there was no way that it could get to her.  The team member who took her call was able to reassure her, to ensure that her order was prioritised and to personally check that the order was despatched in the afternoon, as promised.  That person was then also able to swap the dressing up costume for a larger size when the customer telephoned again to say that she might have ordered the wrong size by mistake.

These sort of things are what we do, our customer service helps explain how, slowly and surely, the team here have managed to build up 1,429 genuine “likes” our on Facebook page.  We really do appreciate all the likes, comments, feedback and reviews that we receive and we would like to take this opportunity to thank everyone for giving Everything Dinosaur’s Facebook page a “like” – all 1,429 of you.

Oops, our mistake 1,430 likes.

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