Three Hundred Not Out – Customer Feedback
Three hundred not out and still counting. The three hundredth customer comment has just been put up on the Everything Dinosaur website. Mail order can often be a remote process, with online mail order companies having little or no interaction with their customers. This scenario couldn’t be further from the truth with Everything Dinosaur, the UK based dinosaur company staffed by parents, teachers and real dinosaur experts.
Since April last year, as part of a substantial investment programme in the company’s website Everything Dinosaur customers of Everything Dinosaur have been able to put up comments and feedback about the products purchased and the service received.
In just over two hundred and ninety days since the new customer feedback module was put up on the site, three hundred customer comments have been posted up. Commenting on the feedback a spokesperson for Everything Dinosaur stated:
“We are delighted to see such a positive reaction to our company and our efforts so pack and despatch orders on time. It is so nice to be appreciated, and customer feedback including product reviews are extremely important to us.”
The customer feedback module is not the only method of receiving customer’s comments. Ever since the company first stated trading more than six years ago, they have included a freepost reply feedback form into all UK orders. A third of all UK customers send in the feedback, and this information has helped the company with new product ideas and has played a major role in driving continuous customer service improvements.
Testimonials on websites placed online by customers play a very important role in helping new visitors to a website to assess the quality of the service they are likely to get from the company. With an average of one new customer comment or review a day, there is certainly a great deal of unbiased information published online at Everything Dinosaur to help new visitors make an informed choice when it comes to purchasing dinosaur toys and dinosaur models.